Your Privacy Is Our Priority

About This Privacy Policy

tko9 is a trusted online casino and betting platform. We are fully committed to protecting the privacy of our users. This Privacy Policy ("Policy") describes how tko9 ("we", "our") collects, uses, stores, and protects your personal information.

By using our website, creating an account, or using our services, you are agreeing to the terms of this Policy. If you do not agree with this Policy, please refrain from using our services. If you have any questions about this Policy, please contact our support team.

This Policy may be updated from time to time. We will notify you appropriately of any important changes. The latest version will always be available on this page.

Information We Collect

tko9 collects certain personal information to manage accounts, provide services, and ensure platform security. The details of that information are given below:

1.1 Identity Information

• Full name, date of birth, and gender
• Email address and contact details
• Residential address and country
• National ID or passport details (for identity verification)

1.2 Account & Transaction Information

• Username and password (in encrypted form)
• Deposit and withdrawal history
• Payment method details (partial bKash, Nagad, Rocket, or bank account numbers)
• Bonus and promotion usage records

1.3 Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and similar tracking technologies
• Session logs and on-site activity data

1.4 Gaming Activity Information

• Play history and preferences
• Betting amounts and patterns
• Win and loss records
• VIP and loyalty points information

Purpose of Using Information

tko9 uses the information collected for the following legitimate purposes:

2.1 Service Delivery & Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Activating bonuses and promotions
• Providing customer support

2.2 Security & Fraud Prevention

• Ensuring account security
• Detecting unauthorized access and fraud
• Required verification for anti-money laundering
• Age verification — service available only to those aged 21 and above

2.3 Enhanced User Experience

• Customizing content based on your preferences
• Displaying relevant promotions and offers
• Improving platform performance
• Resolving technical issues

2.4 Legal Compliance

We record necessary information to comply with applicable laws and regulations. This includes documentation of financial transactions, identity verification records, and responses to lawful requests from authorities.

Information Sharing & Disclosure

tko9 does not sell or rent your personal information to third parties. The specific circumstances under which information may be shared are described below:

3.1 Service Provider Partners

Only the minimum necessary information is shared with trusted service providers who assist in operating our platform — such as payment processors (bKash, Nagad, Rocket, and bank partners) and technology providers. These partners are contractually bound to uphold tko9's privacy standards.

3.2 Game Providers

Our game partners — including Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi — have their own privacy policies. Minimal information may be shared with them for the purpose of managing game sessions.

3.3 Legal Requirements

We may be required to disclose information in response to court orders, lawful requests from regulatory authorities, or legitimate investigations by law enforcement agencies.

3.4 Business Changes

In the event of a transfer of ownership, merger, or acquisition of tko9, your information may be transferred to the new entity. We will notify you in advance in such cases.

Data Security Measures

tko9 has implemented industry-standard technical and organizational measures to protect your information:

4.1 Encryption & Secure Connections

• SSL/TLS encryption is used for all data transfers
• Passwords are secured with hashing and salting technology
• Payment information is handled in accordance with PCI-DSS standards

4.2 Access Controls

• Only authorized personnel can access your information
• Multi-layer authentication systems are in place
• Regular security audits are conducted

4.3 Data Retention & Deletion

We retain your information only for as long as necessary. Even after account closure, certain information may need to be kept for a defined period due to legal obligations. Once that period ends, the information is securely deleted or anonymized.

4.4 Incident Response

In the event of a security breach, tko9 will take prompt action and notify affected users in a timely manner.

Cookies & Tracking Technologies

The tko9 website uses cookies and similar technologies. These improve your browsing experience and ensure the platform functions correctly.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Help remember your preferences, such as language settings.
• Analytics Cookies: Help us understand platform usage so we can improve our services.
• Marketing Cookies: Used to display relevant ads and offers.

5.2 Cookie Management

You can control non-essential cookies by changing your browser settings. However, disabling certain cookies may limit the functionality of the platform.

Your Rights

As a user of tko9, you have the following rights regarding your personal information:

6.1 Right to Know

You have the right to know what information we hold about you. Upon request, we will provide you with a detailed summary of that information.

6.2 Right to Correction

If any of your information is incorrect, you can contact us to have it corrected. We will make the necessary corrections as soon as possible.

6.3 Right to Deletion

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained due to legal obligations — in such cases, we will inform you in detail.

6.4 Right to Restrict Processing

In certain circumstances, you may ask us to restrict the processing of your information, though this may affect our ability to provide services.

6.5 Right to Data Portability

You may request your information in a standard, machine-readable format.

6.6 How to Exercise Your Rights

To exercise any of the above rights, email us at [email protected]. We will respond within 30 days. We may ask for some information to verify your identity.

Protection of Minors

tko9 is intended only for individuals aged 21 and above. We do not knowingly collect any information from minors. If we become aware that a minor is using our platform, we will immediately close that account and delete all information collected. If you believe a minor is using our service, please contact us.

International Data Transfers

tko9's servers and service providers may be located in multiple countries. Your information may be transferred outside Bangladesh. In such cases, we ensure that:

• Industry-standard security technologies are used for data transfers
• The receiving party follows privacy standards comparable to this Policy
• International data protection guidelines are properly followed

Third-Party Links & Services

The tko9 platform may have connections to third-party game providers and service providers. These third parties have their own privacy policies, and tko9 is not responsible for their use of data. We recommend that you read the privacy policy of any third-party service before using it.

Policy Changes & Updates

tko9 reserves the right to change or update this privacy policy at any time. In the case of significant changes, we will notify you in the following ways:

• Displaying a public notice on the website
• Sending a message to your registered email address
• Publishing the updated version on this page

If you continue to use our services after the changes, you will be considered to have agreed to the revised policy.

Responsible Gaming & Information

tko9 takes responsible gaming very seriously. We may use information about your gaming behavior to:

• Identify unusual gaming patterns and provide necessary support
• Fulfill requests for self-exclusion or deposit limits
• Provide relevant information related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.